September 20, 2013
Ottawa, September 20, 2013 – MD Physician Services (MD), a Canadian Medical Association (CMA)-owned organization exclusively for Canadian physicians, received a score of 770 on a 1,000 point scale for overall customer satisfaction in the 2013 Canadian Full Service Investor Satisfaction StudySM by J.D. Power. Up from 744 points in the 2012 study, MD achieved the second-highest score* -- only three points from the top -- and 33 points above the industry average score of 737.
For the fourth consecutive year, MD achieved 5 (out of 5) Power Circles which equates to “Among the Best” in the Power Circle Ratings™ on JDPower.com. In addition, MD scored above the industry average in six out of seven categories: Investment Advisor; Investment Performance; Account Information; Account Offerings; and Website, including the high score in Commissions and Fees.
“The fact that MD has achieved five Power Circles speaks to the consistently high level of satisfaction of our clients -- Canada’s physicians and their families,” said Brian Peters, President and CEO. “MD is unique, in that we provide total wealth management advice and solutions tailored exclusively for the needs of physicians, starting from their first days in medical school through to retirement. We value the trust and confidence they place in us and we’ll continue to work hard to make sure their evolving wealth management and financial services needs remain our top priority.”
Now in its eighth year, the J.D. Power and Associates study surveys investors to obtain industry customer satisfaction rankings that gauge company performance relative to the competition.
The 2013 Canadian Full Service Investor Satisfaction StudySM is based on responses from 5,592 investors who use advice-based investment services with financial institutions in Canada. The study was fielded in May and June 2013.
*MD Physician Services is not officially ranked in the study because membership with MD is available only to Canadian Medical Association members and their families, not the general public.
About MD Physician Services
MD Physician Services, with more than $32 billion in assets under administration, is dedicated to serving physicians and their families. MD Physician Services provides financial products and services, the MD family of mutual funds, private investment counselling services and practice management products and services through the MD Group of companies. For a detailed list of these companies, visit md.cma.ca.
Sheila Beehler-Walsh, AVP, Enterprise Marketing, MD Physician Services Inc.
Cell: 613 759-2195