Contact an
MD Advisor

MD Financial Management

At MD Financial Management, we pride ourselves on the quality of the products and service we deliver to our members. However, instances may arise where there are problems with your accounts or your requests. When a problem occurs, the earlier you contact us, the faster we can begin working on a solution. In order to facilitate resolving your concern, we recommend you follow these suggestions:


  • Gather all supporting documents and relevant information regarding your concern.
  • Pay special attention to the dates of the occurrence and the names of the employees involved.
  • Clearly define what action you would like us to take.
  • Contact the MD Financial Management company that is directly responsible for the product or service in question (please use the grid below to determine who you should be contacting).
  • Please keep in mind that requests which you wish us to formally address or correct must be in writing.

If you are having difficulty in finding the appropriate person or company you should be addressing your concern to or need further information to contact the individual, you can contact MD Client Services for assistance at 1 800 267-4022 .

MD Financial Management complaints procedures contact grid

Our goal is to be able to resolve all member issues and concerns through our own internal escalation processes. However, should a situation not be resolved to your satisfaction through our own internal means, we have also included information for external dispute resolution resources.

Please let us know when we have not met your expectation so that we can improve our products and services to meet your needs.

MD Financial Management complaints procedures / information

My complaint involves my: Contact: If unresolved, please contact: You may also contact: If unresolved, you may contact the following external resolution resources:
MD Investment Accounts
MD Mutual Funds
MD Stable Income Fund
Your MD Management Limited advisor (see your statement) Your Regional Manager (see your statement) Mr. James Rudderham
Chief Compliance Officer
MD Management Limited
1870 Alta Vista Drive
Ottawa, ON
K1G 6R7
1 800 267-4022 ext. 1227
Ombudsman for Banking Services and Investments (OBSI)
PO Box 896, Station Adelaide
Toronto, ON
M5C 2K3
1 888 451-4519
Investment Industry Regulatory Organization of Canada (IIROC)
Suite 1600, 121 King Street West
Toronto, ON
M5H 3T9
1 877 442-4322
Insurance product purchased through MD Your MD Insurance Consultant (MD Insurance Agency) Mr. Daniel Labonté, VP, National Practice & Advice
1870 Alta Vista Drive
Ottawa, ON
K1G 6R7
1 800 267-4022
The Complaints Contact person from the issuer of the insurance product you hold (see your MD Insurance Consultant for this information) Canadian Life and Health Insurance OmbudService (CLHIO)
20 Toronto Street, Suite 710
Toronto, ON
M5C 2B8
1 888 295-8112
Financial Consumer Agency of Canada (FCAC)
427 Laurier Avenue West, 6th Floor
Ottawa, ON
K1R 1B9
For service in English: 1 866 461-3222
For service in French: 1 866 461-2232
www.fcac-acfc.gc.ca
MD estate and trust services Your Estate and Trust Advisor (MD Private Trust) Ms. Sara Plant, VP, National Lead – Private Trust Services
522 University Avenue
Suite 1100
Toronto, ON
M5G 1W7
1 416 387-2646 ext. 4220
Diane Woollard
Chief Compliance Officer,
MD Private Trust Company
1870 Alta Vista Drive
Ottawa, ON
K1G 6R7
1 800 267-4022 ext. 2203
Ombudsman for Banking Services and Investments (OBSI)
PO Box 896, Station Adelaide
Toronto, ON
M5C 2K3
1 888 451-4519
Financial Consumer Agency of Canada (FCAC)
427 Laurier Avenue West, 6th Floor
Ottawa, ON
K1R 1B9
1 866 461-3222
www.fcac-acfc.gc.ca

What types of complaints does FCAC deal with?
www.fcac-acfc.gc.ca/Eng/resources/lodgeComplaint/Pages/HowFCACh-Commentl.aspx
MD discretionary managed investments Your MD Investment Counsellor (MD Private Investment Counsel) James Virgo
National Lead MD Private Investment Counsel
1100-522 University Avenue
Toronto, ON M5G 1W7
1 416 387-2646 ext. 4262
Diane Woollard
Chief Compliance Officer,
MD Private Trust Company
1870 Alta Vista Drive
Ottawa, ON
K1G 6R7
1 800 267-4022 ext. 2203
Ombudsman for Banking Services and Investments (OBSI)
PO Box 896, Station Adelaide
Toronto, ON
M5C 2K3
1 888 451-4519
Ontario Securities Commission (OSC)
20 Queen Street West, Suite 1903
Toronto, ON
M5H 3S8
1 877 785-1555

Quebec Residents (Additional External Complaint Resolution Resources):

Authorité des marchés financiers (AMF)
Place de la Cité
tour Cominar 2640, boulevard Laurier, bureau 400
Québec, QC G1V 5C1
1 418 525-0337
www.lautorite.qc.ca

Chief Privacy Officer
MD Financial Management
1870 Alta Vista Drive
Ottawa, ON K1G 6R7
1 800 267-4022
privacy-md@cma.ca

For MD TradeCentre complaints:
Elie Semaan
Manager, MD TradeCentre
1 800 267-4022 | x 1252

Contact Us

If you are having difficulty finding the appropriate contact to address your concern, call MD Client Services at:

1 800 267-4022