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MD Banking Solutions

Frequently Asked Questions

Getting started

Who is eligible for these products?

Active members of the Canadian Medical Association (CMA) and their immediate families. Employees of CMA, its divisions, affiliates, and affiliate societies, and their immediate families. Immediate Family refers to the individual's spouse, child, spouse of a child, parent, brother, sister, grandchild, grandparent, mother-in-law, father-in-law, brother-in-law, sister-in-law, niece and nephew and spousal grandparent. Some products have restrictions. Please speak to an MD advisor for further details.

How do I get a Banking product? How does the MD Banking Solutions process work?

For your first banking product, you must meet with your MD advisor to discuss your needs and complete a referral form, which will be forwarded to the MD Banking Centre at National Bank. This Banking Centre is a dedicated team of the National Bank that offers a unique product and service offering that caters to CMA members and their families.

To complete this initial referral, you will also need to provide two pieces of acceptable identification. An MD Banking Centre at National Bank representative will then contact you at the time and number convenient for you to complete an application over the phone, a process that will take 10 or 15 minutes depending on the product. National Bank mobile financing specialists are also available in most major centres to provide a wide range of credit and mortgage solutions at a time and place convenient to you.

How long does it usually take to open my account and when will I get my client card?

Your line of credit or chequing/savings account will be opened within 3 business days after National Bank Partnership branch has received all relevant information and forms. Within 10 business days, you will receive confirmation of the accounts opened for you, your cheques, your client card, and your PIN (Personal Identification Number). Your client card and PIN will be sent separately for security reasons.

I need some money right away. Can National Bank Partnership branch help me out while I wait for my client card to arrive?

Yes, upon request, National Bank can transfer funds electronically, usually within 24 hours, to your current bank account.

For medical students, the Bank can also transfer fund directly to your educational institution.

Accessing my account

Do I have to see my MD Advisor every time I want a new banking product?

No, only for your first MD banking referral. Once you're an established client of MD's Banking Solutions Service Centre, you can call them directly (1 866 333-2580) for any additional products. However, for mortgage or credit products, we do recommend meeting with your MD Advisor first to discuss your needs in relation to your financial plan.

I already have a National Bank account that I opened at a National Bank traditional retail branch; can I just call or visit that Bank branch to open one of these products?

No, your existing product has been acquired through National Bank's retail network. The product and services offered through MD Banking Solutions Service Centre are part of an exclusive arrangement through National Bank's Partnership Division. You must complete a banking referral with your MD Advisor for your first request. After your first referral, you can call the MD Banking Service directly to obtain subsequent products at 1 866 333-2580.

There is a National Bank branch in my neighbourhood. Can I access these products there?

Once you've established a relationship through MD Banking Centre, you can access all National Bank ATMs and execute transactions on your accounts at National Bank branches (if you are visiting a branch, please ensure you have on hand photo identification and your client card or account statement). However, to ensure that you get the most out of your banking services and benefit from MD Management's agreement with National Bank's Partnership branch, we strongly recommend that you use the services of the National Bank's MD Centre at 1 866 333-2580.

National Bank does not have an ATM in my area. How do I access funds?

National Bank is a member of the Interac®, NYCE®, Maestro®, CIRRUS® and THE EXCHANGE® Networks. Many credit unions, CS COOP, and HSBC are also members of THE EXCHANGE® Network. You can easily locate one of the over 2300 ATM's closest to you via an ATM locator on THE EXCHANGE® Network's website. THE EXCHANGE® ATM Locator app is now also available for the iPhone, Android and BlackBerry smartphones.

You can also easily and quickly transfer funds to accounts at participating Canadian financial institutions using Interac®1 e-Transfer.

Another way to get cash is to ask for "cash back" when paying with your client card. Some merchants will be pleased to advance extra funds over your regular purchase, at no extra cost. For some transaction accounts, in regions where there are fewer THE EXCHANGE® Network ATMs, you have four free Interac® transactions included in your package. Please refer to the Fees – Your Guide to Personal Banking Solutions brochure for further details.

Lost cards and other problems

What should I do if I lose my client card, or if my card does not work anymore?

Please call the MD Banking Centre at 1 866 333-2580. You will be able to cancel your card and order a new one at the same time.

If I have a problem with one of my National Bank accounts (obtained through MD Banking Solutions), who do I call?

You would call the dedicated MD Banking Centre staff at 1 866 333-2580.

About National Bank

I'm not familiar with National Bank. Who are they?

National Bank of Canada is an integrated group which provides comprehensive financial services to consumers, small and medium-sized enterprises and large corporations in its core market, while offering specialized services to its clients elsewhere in the world. National Bank has assets of over $200 billion and, together with its subsidiaries, employs almost 20,000 people. The Bank's securities are listed on the Toronto Stock Exchange (NA:TSX).

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Find the closest ATM

Interac ® Registered trademark of Interac Inc.

NYCE® Registered trademark of NYCE Corporation.

Maestro® Registered trademark of MasterCard International Inc.

MasterCardTM is a trademark of MasterCard International Inc.

THE EXCHANGE® Registered trademark of Fiserv Inc.

1 https://www.nbc.ca/en/about-us/our-organization/the-bank/portrait-of-the-bank/awards-distinctions-and-honours.html

Banking products are provided by National Bank of Canada's Partnership Branch though a relationship with MD Management Limited. Financing solutions and credit cards are granted, subject to credit approval by National Bank.